FREQUENTLY ASKED QUESTIONS

Yes. Long-haul trucks feature real-time temperature probes with ±1 °C accuracy, visible in the client portal. Alerts trigger at 5 °C outside set range.

After installation, crews remove all crates, blankets, and cardboard. 99 % is recycled or up-cycled through our circular-materials program at partner mills.

Yes—our staging bay photographs each piece under studio lighting, uploads hi-res images to the portal, and awaits your approval before delivery. Perfect for remote designers and international clients.

Need a sofa installed tonight? We offer rush and same-day services in NY, LA, Chicago, Miami, and London when booked before 11 AM local. Extra crew and vehicle surcharges apply.

Prior to crew arrival: disconnect power, measure access points, clear pathways, empty drawers, photograph condition, and reserve elevators/COIs. Provide any special handling notes in the portal.

For E.U. VAT deferment we file SAD + C88 with your EORI. U.S. Fish & Wildlife imports need Form 3-177 plus species IDs; AirSea handles pre-clear with USFWS port inspectors.

Yes. Crews arrive with protective materials, barcode items on-site, photo-document condition, then transport to our warehouse for secure storage until redelivery.

All items are fully insured while in transit and while stored. Warehouse coverage equals declared value (up to US $500 k each), subject to a US $500 deductible; higher tiers on request.

White-glove last-mile adds inside placement, assembly, debris removal, scheduling concierge, and real-time photo PODs. Standard freight ends at curb-side, no unpack, no insurance or precise timing.

Typical NY → LA shuttle: pickup Monday, delivery Friday. Short-haul metro moves arrive same or next day. International airfreight averages 3 – 5 business days door-to-door including customs.

Offices operate 08:00-18:00 local; warehouses 07:00-17:00. A 24 / 7 on-call dispatcher handles after-hours emergencies via +1-888-AIR-SEAPACK. Crews are deployed within 90 minutes for critical incidents.

We cut CO₂ via Euro 6 / SmartWay fleets, LED-lit warehouses, reusable quilted blankets, FSC crates, and 100 % landfill-diverted debris. All airfreight legs are carbon-offset through Gold-Standard projects.

Absolutely. AirSea is TSA-known shipper, files CITES / USFWS Form 3-177, manages ITAR DSP-73 export licenses, and keeps chain-of-custody logs for compliance audits.

Weather, strikes, or customs holds trigger our Service Interruption Protocol: proactive email/SMS to stakeholders, re-routing where possible, and complimentary storage up to 7 days. Dedicated account managers drive customs escalation.

We accept ACH, domestic & international wire, Visa / MC / AmEx via secure PayLink, and offer Net-15 or Net-30 to approved accounts. Projects > US $50 k may qualify for milestone billing.

We run full reverse-logistics programs: white-glove returns, QC inspection, refurbishment, re-boxing, and re-shipping or disposal—integrated with Shopify, Magento, and NetSuite APIs for automatic label generation.

Every warehouse has an in-house crating shop building ISPM-15 export crates, travel frames, shadow boxes, and micro-climate cases. We also fabricate foam-in-place liners and vapor-barrier cages for museum loans.

Yes. Our flagship hubs maintain 68–72 °F, 45–55 % RH climate bays plus wine lockers at 55 °F. Temperature/humidity are data-logged 24/7 with SMS alerts to our operations center.

We routinely move pieces up to 20 ft L × 9 ft H × 8 ft W and 4,400 lb (2 t). Heavier or taller items get custom rigging: cranes, exterior hoists, gantry lifts, stair crawlers, or sidewalk closures managed by our engineering team.

Report damage in the portal within 5 days; upload photos & invoice. A claims coordinator responds within 48 hours, arranges repair estimates or replacement value, and settles via ACH once signed.

Our museum-grade team installs works worldwide: laser alignment, French cleats, security hangers, seismic anchors, condition reports and post-install photography—following registrar-level standards.

Oversized sofa to the 40th floor? We handle COI paperwork, elevator booking, stair carries, crane/hoist rigs and provide union crews where required. Pre-install surveys eliminate surprises.

Yes. We manage full estate relocations: on-site survey, custom crating, export docs, white-glove loading, climate storage, global delivery and room-of-choice installation—single project manager, one invoice.

International art best practices: custom crates, IPPC stamps, moisture-barrier film, ATA carnet or CITES permits, insurance, and vetted art-handler couriers. AirSea’s customs team files entries and arranges white-glove delivery abroad.

Pro art shippers use acid-free wraps, foam corners, float-frame boxes and custom ISPM-15 wooden crates. Sculptures get cavity packing and shock indicators; all pieces travel upright, climate-controlled and GPS-tracked.

Receiving workflow: 1. Appointment booking, 2. Visual inspection & high-res photos, 3. Barcode labelling, 4. Scan into WMS, 5. Climate-zoned storage, 6. Instant client notification with photos/PDF.

Interior designers who use a dedicated receiving warehouse cut vendor damage claims by 65 % and save billable install hours. AirSea offers photo-catalogued inventory, inspection reports and room-by-room staging ready for install day.

A 3PL is a third-party logistics partner that takes over warehousing, order fulfilment and last-mile delivery. For high-value goods, AirSea adds climate control, white-glove crews and secure art storage—combining 3PL scale with museum-grade care.

The AirSea Client Portal gives real-time GPS truck location, geotagged warehouse photos, inventory counts and signed PODs—all mobile-friendly. One login controls multi-city projects and sends proactive status alerts.

Standard policy covers up to US $500 000 per shipment with a US $500 deductible. Need more? We place excess layers up to US $10 million through Lloyd’s-backed underwriters. Claims are resolved within 10 business days on average.

We run weekly shuttles between 10 U.S. hubs (NYC, LA, Chicago, Miami, Dallas, Phoenix, Tampa, Boston, Baltimore, Hartford) and bi-weekly EU/UK lanes (London ↔ Paris ↔ Geneva ↔ Milan). Special routes—e.g., Côte d’Azur, Nashville, New Orleans—launch seasonally.

Pricing is based on dimensions, weight, origin ↔ destination, service tier, insurance value and any bespoke crating. Upload photos or spec sheets and receive a firm quote within one business day—often within 2 hours via the online form.

Unlike standard freight (curb-side drop, no unboxing), AirSea Packing provides door-to-room placement, condition photos, barcode inventory and white-glove technicians who specialise in art, antiques and designer furniture. Every shipment stays in our custody from vendor pick-up to final install, eliminating transfer damage and lost parts.

White-glove delivery is a concierge-level service: climate-controlled trucks, art-trained crews, inside placement, debris removal and a 24 / 7 logistics concierge. Luxury brands choose AirSea Packing because we add museum-grade handling, GPS tracking and $500 k cargo cover—backed by 45 years of zero-compromise craftsmanship.

What does white glove shipping, furniture delivery & moving mean?
White-glove delivery has a strict set of standards that ensure the highest quality possible. For example, all packages are delivered securely to your door rather than left on your doorstep, which eliminates the chance for drops and slip-ups from everyday life.

With white-glove service, you also get 24-hour customer service as soon as an issue develops with your shipment – complete peace of mind!

For more information about the benefits of white-glove delivery, please click here.

Yes. It’s all about the respect, expertise and involvement you will receive throughout the process leaving you with a fantastic delivery experience. White-glove service includes client consultation, unpacking, inspection, tracking, storage, removal/disposal of packing materials, transporting your order and setting it up in the room of your choice.

Please contact us to experience all the elements that add up to our white-glove service.

A standalone business providing services such as order fulfillment, distribution, warehousing, and other supply chain management solutions over a wide geographical area to different customers on the same daily basis is known as a third party logistics (3PL) provider or an outsourced partner. AirSea’s 3PL standard includes “white glove delivery” and distribution across 14 major cities and more.

For more information about the benefits of 3PL, please click here.

It can be tough to find a number of resources in the design world that understand the peculiar problems that arise when designing for huge spaces, or even small apartments with no elevators. As an interior designer, you will definitely need to know where all your tools are (or work with someone who does), but also about places like wholesalers and warehouses—which can make furniture buying easy.

If they plan ahead, the whole process of furnishing their space will go smoother; they won’t be led on wild goose chases or lured into bidding wars in showrooms. For this reason it’s best to use an interior designer warehouse! It’s not only meant for consolidating pieces from furniture suppliers but also granting easy inventory control, client support, and logistic solutions.

For more information about the benefits of an Interior Design Receiving Warehouse, please click here.

Receiving is the process by which a product is accepted from the supplier and includes inspecting for quality, condition, completeness, package damage, quantity of contents arriving compared to invoice or purchase order specification.

The receiving department may be specifically tasked with checking in deliveries put on hold at the company’s dock for security purposes. It may also provide data to management about what was delivered and how it went through customs.

Warehouse receiving follows a set receipt process that includes receiving checks (quality inspections), issuing receipts (labelling our shipment), scanning (information recorded into warehouse system) and stocking goods.